APPOINTMENT CANCELLATION POLICY
Our goal is to provide quality care in a timely manner. In order to do so, we have had to implement an appointment cancellation policy.
Appointments are in high demand and your early cancellation will give another person the opportunity to have access to timely care.
This policy enables us to better utilize available appointments for our clients.
A valid credit or debit card is required to book either online or over the phone. This will hold your appointment time slot.
Once your arrive for your scheduled session, you will be required to either pay cash or allow the card on file to be charged. If you do not cancel within 24 hours of your appointment, or do not show up, you will be charged the cancellation fee which is 1/2 of the full session price.
This is mandatory.
We do understand that sometimes circumstances are beyond our control and you may need to miss your appointment. So if you need to cancel or reschedule, please do so at least 24 hours prior to your scheduled time. However, if you do not cancel within 24 hours or are more than 15 minutes late for your appointment, you will be considered a 'no show' and you will be charged 1/2 of the price of the original appointment fee.
If you are less than 15 minutes late, your appointment will start when you arrive but will not be extend. Your session will end on time as scheduled and you will be charged the full session fee. There are also no roll-over minutes.
If you have any questions, comments or concerns regarding the cancellation policy, please let me know and I will be happy to assist.
ZERO TOLERANCE POLICY
Sexual misconduct is forbidden. Clients understand that any illicit or sexually suggestive remarks comments, advances or gestures will result in the immediate termination of the session.
Massage will be terminated immediately; should a client make any sexual advances or requests. Even questionable sexual discussion, will be cause for termination as per the Therapist’s discretion.
Massage therapy is therapeutic in nature and is NO WAY SEXUAL. Under NO CIRCUMSTANCES do we condone or perform any kind of massage even remotely associated with sexual massage.
This is a ZERO TOLERANCE POLICY.
